Automatic WhatsApp shipment updates for freight forwarders
ParcelCrib sends automatic WhatsApp and SMS updates at every step of a shipment, in your business name. Customers hear from you when a parcel is received, ships, arrives with a bill, and when payment unlocks pickup, so the chasing stops.
Last updated 2026-06-28
- ParcelCrib sends a WhatsApp or SMS update automatically at every shipment step.
- Every message goes out in your business name, not in the ParcelCrib name.
- Customers are told a parcel is received, shipped, billed, and ready for pickup.
- The "where is my goods" message stops, because the update arrives first.
- Updates work on any lane you run, with no app for customers to install.
Questions, answered
How does ParcelCrib keep customers updated?
Automatically, at each step of the journey. When a parcel is received at origin, when it ships, when it arrives with a bill, and when payment unlocks pickup. Every message goes out in your business name.
Do my customers need to download an app for updates?
No. Customers get updates on WhatsApp and SMS and track their packages on a simple page that carries your business name. Nothing to install, nothing new to learn.
Can ParcelCrib send updates by both WhatsApp and SMS?
Yes. You choose WhatsApp, SMS, or both per customer. ParcelCrib sends the right update on the right channel at each step, so no customer is left wondering where their goods are.